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Website Security

Your online security is very important to us. We're constantly enhancing our security, and will continue to update you on any changes.

Read our security essentials

There are some really simple things you can do to ensure your details are safe and secure online. Take a look through our easy tips to ensure you are using safely and securely.



  • Think of passwords as keys. Use a different one for each account, as if it is stolen it can be used to take over all your accounts.

  • Make it strong by using a mixture of upper and lower case letters, numbers and special characters. The longer it is, the better.

  • Avoid using personal information, dictionary words and consecutive numbers as these can be guessed.

Consider using a passphrase. For example, choose a song or phrase and take the first letter of each word, substitute in numbers and special characters. e.g. Tx2l*hIwwUR (decrypts as "twinkle twinkle little star how I wonder what you are").

Phishing scams

  • If it seems too good to be true, then it probably is. 

  • Scams come in many guises; be it social media, email, phone calls, etc. Be suspicious if you are offered a deal, service or prize, especially if you are required to make a payment or provide personal details. Often the deals are only available for limited time periods, forcing you to make an instant decision.

  • There is an internet fraud practice known as 'phishing' which is the illegal gathering of personal information by deception. Fraudsters pose as a trusted source (like your bank), and try to get you to divulge your personal details.

  • If you suspect that you have received a fraudulent email:

  • Don’t click on any links or attachments, and check the sender's address.

  • Report a phishing email that appears to be from British Airways by sending it to (please note that we cannot enter into correspondence over emails sent to this address, therefore you will not receive a reply)

  • Legitimate emails from British Airways will not have been sent from a web-based mail server such as gmail, hotmail, yahoo, etc. In addition, we will never request money payments through a third party or promise you any kind of cash prize.



  • Look for ‘https’ at the start of the web address (the ‘s’ stands for secure).

  • Check that a padlock is displayed when entering personal or financial information.

  • A green bar may also appear which means that the website has a valid security certificate. 

  • Find out about secure shopping on the Get Safe Online website


Secure your computer

  • Ensure you have anti-virus protection installed, and that it is up to date.

  • Keep your operating system and software up to date as these protect against the latest security threats.

Protect your computer with a password and keep the password secret.

​Privacy and identity

  • Treat your personal information like cash.

  • Don’t hand personal information out to just anyone.

  • Only provide this information over encrypted websites (look for 'https' at the beginning of the web address).

  • Use password protection for securing personal data.

  • Protect your passwords. Keep them secure and out of plain sight.

  • Do not use the same password for multiple accounts, as if it is stolen it can be used to take over all your accounts.

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